Update on the building safety inspection programme
Please find an update on the External wall inspection and EWS1 form – link. Q&A link.
Read more →Information for tenants
If you’re a tenant please read the FAQs below. You can also find out more background information in our guide to service charges (277 KB).
If you’re a leaseholder or shared owner please check our information for leaseholders page.
What are service charges?
Service charges are costs for communal services such as cleaning or property maintenance that Triathalon provide at your estate/property. You contribute towards these costs for communal services as agreed in your tenancy agreement.
What are year-end service charge accounts?
Year-end service charge accounts list the actual costs incurred in providing communal services at your estate/property in the previous year, April 1st 2021 to 31 March 2022.
How are year-end service charges accounts calculated?
Year-end service charge accounts are calculated by comparing the actual costs of providing the communal services compared to what we estimated for the same period. If the actual costs are higher than the estimated costs, there will be an additional charge known as a deficit. However, if actual costs are lower then you will receive a refund/credit.
Why have I received this letter?
You have received this letter as we are required to inform you that we are reviewing the year end service charges for your property and will make these accounts available to you at the earliest possible moment in line with the terms of your tenancy agreement.
Will I have to pay the amount shown on the letter?
The amount shown on the letter is the best guide we have to amount of actual service charges applicable to your property for the year 2021-22. However any estimated charges you paid in 2021-22 will be offset against the finalised actual costs. This will result in either a credit for the year which you will be refunded or a deficit which you will be asked to pay.
How will I be refunded or charged for the difference between estimated and actual costs?
Under the terms of your tenancy agreement any refund or charge will be applied to your service charge payments in the year after the actual costs have been finalised. Any refund or charge will therefore be applied to service charges you are asked contribute in 2023-24.
Why have accounts not been finalised?
Actual costs are still being reviewed to make sure they are correct and apply to your estate/property. This work requires review at various stages and absolute accuracy to ensure you only contribute towards services you have received/benefitted from.
When will I receive my actual service charge accounts?
Early next year we will send you your personalised service charge booklet that will show both the estimated costs for 2023-24 and also a statement of the actual service charges for 2021-22 and the resulting refund or charge for this period.
New rent payments method
To avoid any confusion regarding your payments, we have outlined all the necessary information for you. This is just a reminder as some of you may still be using the old payment method and bank details for our previous managing agent, L&Q. If this is you and you’ve made payments to L&Q please rest assured Read the full article...
Read more →Team East Village has a new staff member – meet Milo
At the end of 2019 we took on a new member of staff who works tirelessly, is never off sick and doesn’t take annual leave. Introducing Milo who is a two-and-a-half-year-old Harris Hawk. Milo is currently working with us to patrol Victory Parade and selected courtyards where we’ve seen an increase in the number of Read the full article...
Read more →Useful contacts for village residents
If you’ve got any concerns, there are useful people around to help… The Newham Enforcement Safety Team (NEST): If you experience noisy neighbours you can report them to NEST. They are available to help on 020 8340 2000. NEST will carry out the relevant investigations and will act if necessary. For more information please visit Read the full article...
Read more →Community volunteer group take action
Throughout the COVID-19 outbreak the team at Vine Community and Vine Connect have been giving back to the community in East Village and Newham. Together with their group of volunteers the team have rallied together to ensure residents are safe and have everything they need. Vine Community was created by David and Esana just over Read the full article...
Read more →Update on Building Safety Issues at East Village
EVML are preparing for engineers to carry out a detailed inspection of every block at East Village. The inspections will look at the make up of the external walls and the type of cladding and insulation used. This work is being done to check the external walls meet the standards required by the government. The Read the full article...
Read more →Keeping the Village tidy
The village is a lovely place to live and is even better when kept tidy. Here are some tips to help keep it looking tidy. In each block across the Village, we have designated bin store rooms for you to dispose of your household waste and recycling. Occasionally, household waste that has been left in Read the full article...
Read more →Residents’ Fire Safety Q&A
We’ve been asked to update our website with an important note about building and fire safety from Team East Village. Dear East Village residents, We hope that you and your families are safe and well. We are writing to you with a further update on the programme of works across East Village, including the ACM Read the full article...
Read more →UK Housing Minister writes to residents
The Housing Minster, the Rt. Hon Christopher Pincher MP today wrote to all social housing residents outlining what Government are doing to help restart society and what residents could expect from their landlord. “The safety, security and wellbeing of all social housing residents is a key priority for both Government and social landlords. This letter Read the full article...
Read more →Building Safety Update for residents
For the information from our building safety update please follow the link here.
Read more →