This is a challenging time for many people and we’re here to help. Our Customer Accounts Team remain available during this time. Some key information is detailed below; however, please get in touch if you have any concerns or worries.

Problems with rent? 0333 300 2012

If you are concerned about being able to pay your rent, please get in contact with us early so that we can help.

If you are worried about your ability to pay your rent or have a change in circumstances then please contact our Customer Accounts Team for help and advice.

We’ve also provided some helpful website links below, about accessing benefits, which you might find useful. If you need help setting up a Universal Credit claim, take a look at “Universal Credit in Action”, which explains the Universal Credit’s online services.

 

Can you email me my rent statement?

Yes we can.  If you would like to receive a copy of your quarterly rent statement by email then please contact us via email or on 0333 300 2012 and we will sort that out for you.

 

Can I move to a paperless account for my rent statement?

If residents express a desire to move their rent account to a paperless please let us know and we will be able to change it. Please note, this is not a standard and will be done for residents who specifically ask to go paperless.

Access to benefits and advice

These websites also have lots of other videos that might be useful for people.

Shelter – Discretionary Housing Payment, a way to help pay your rent (DHP)

Citizens Advice – Personal Independence Payment (PIP)

Universal Credit in Action – Overview of Universal Credit

Turn2Us – Benefits and Coronavirus

If you have been furloughed from work MoneySavingExpert have pulled together one of the best guides around – check it out here

Additionally, Southern Housing Group have a range of services to help you with your finances – including advice on how to access or claim benefits, which you can read about by clicking here.

Due to the impact of Coronavirus, the team are currently operating at a reduced service.  If you’d like to get in touch, for any non-urgent enquiries, please email ku.gro.puorghsnull@tnemtsevni.ytinummoc and we’ll respond as soon as we’re able to.

If your enquiry is urgent, you can call the team on 0300 020 0549. Thank you for your patience and understanding.