Read the Triathlon Annual Report 2020-21
Click to read our Annual report 2020-21 and more on building safety, our performance and coming through lockdown
Read more →Information for tenants
If you’re a tenant please read the FAQs below. You can also find out more background information in our guide to service charges (277 KB).
If you’re a leaseholder or shared owner please check our information for leaseholders page.
What are service charges?
Service charges are costs for communal services such as cleaning or property maintenance that Triathalon provide at your estate/property. You contribute towards these costs for communal services as agreed in your tenancy agreement.
What are year-end service charge accounts?
Year-end service charge accounts list the actual costs incurred in providing communal services at your estate/property in the previous year, April 1st 2021 to 31 March 2022.
How are year-end service charges accounts calculated?
Year-end service charge accounts are calculated by comparing the actual costs of providing the communal services compared to what we estimated for the same period. If the actual costs are higher than the estimated costs, there will be an additional charge known as a deficit. However, if actual costs are lower then you will receive a refund/credit.
Why have I received this letter?
You have received this letter as we are required to inform you that we are reviewing the year end service charges for your property and will make these accounts available to you at the earliest possible moment in line with the terms of your tenancy agreement.
Will I have to pay the amount shown on the letter?
The amount shown on the letter is the best guide we have to amount of actual service charges applicable to your property for the year 2021-22. However any estimated charges you paid in 2021-22 will be offset against the finalised actual costs. This will result in either a credit for the year which you will be refunded or a deficit which you will be asked to pay.
How will I be refunded or charged for the difference between estimated and actual costs?
Under the terms of your tenancy agreement any refund or charge will be applied to your service charge payments in the year after the actual costs have been finalised. Any refund or charge will therefore be applied to service charges you are asked contribute in 2023-24.
Why have accounts not been finalised?
Actual costs are still being reviewed to make sure they are correct and apply to your estate/property. This work requires review at various stages and absolute accuracy to ensure you only contribute towards services you have received/benefitted from.
When will I receive my actual service charge accounts?
Early next year we will send you your personalised service charge booklet that will show both the estimated costs for 2023-24 and also a statement of the actual service charges for 2021-22 and the resulting refund or charge for this period.
The Exchange is granted over £4,000
The Exchange has received a grant of £4,500 to develop themselves further and help more members of the East Village Community. The Exchange, formerly known as the East Village Foodbank was founded back in July 2020. Their existence and ongoing work has been a vital part of the COVID-19 emergency support for the local community. Read the full article...
Read more →East Village Bees
The East Village Bees have turned out to be a tough bunch. After sadly losing a colony back in winter, have bounced back and we now have around 60,000 bees producing lots of honey. Many of the retailers in East Village have placed an order already making it a sustainable project. We had the first Read the full article...
Read more →Important information for East Village Residents – August 2021
Pigeons In recent months we have received reports about residents feeding pigeons or leaving household waste on their balconies that attract them. Feeding and leaving rubbish around can make pigeons fly into the village and mess on balconies and windows. To maintain the village being a clean and peaceful place to live everyone needs to Read the full article...
Read more →Youth Activities Chobham Academy mentoring program
Our Community Team has teamed up with the award winning charity XLP to continue to support young people from Chobham Academy. The team run weekly mentoring sessions in the school through qualified counsellor, Esana Isori. Withing the community there is a problem with low school attendance among young people. Our programme aims to empower young Read the full article...
Read more →Government Fire Safety Bill becomes law
On 29 April 2021, the government’s Fire Safety Bill became law. The passing of this bill means that building owners or managers of multi-occupied residential buildings must conduct a fire risk assessment for each building and take steps to reduce the risk of fire spreading. As a responsible landlord, Triathlon Homes has already taken several Read the full article...
Read more →Making a payment? – New payment reference numbers
New payment reference numbers We’ve recently written to most of our customers with new payment reference numbers for each account. From 13 April 2021, whenever you make a payment to Triathlon Homes using a credit or debit card on the phone or via our website you’ll need to use your new reference number. (This system Read the full article...
Read more →Complaints handling self-assessment – the results are in
In September this year the Housing Ombudsman introduced a new Complaint Handling Code as part of the revised Ombudsman Scheme. The new code sets out to establish some consistent best practice in handling complaints from residents and covers areas such as making our complaints procedure easily accessible, how quickly we respond to residents’ complaints, and Read the full article...
Read more →Leaseholders and freedom of speech
We have received a letter from MHCLG in relation to the Private Sector Cladding Remediation Fund confidentiality clause. This letter makes it clear that there is nothing in the agreements signed between Triathlon Homes and MHCLG or the GLA which curtails the freedom of applicants, nor of individual leaseholders, to comment on building safety matters. Read the full article...
Read more →Updated Q&A on East Village Fire Safety Works
We have recently received a number of questions from residents regarding the ongoing inspection and remedial activity taking place at East Village. Here, you can view an updated Q&A document which answers many of the questions that we are regularly asked.
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